FAQ

1. Where do you ship?

We currently ship within the United States only. All orders must have a valid U.S. delivery address.

2. How long does shipping take?

Our total estimated delivery time is 4 to 9 business days. This includes:

• 1 to 2 business days for order handling

• 3 to 7 business days for transit

Delivery times are calculated Monday through Friday, excluding holidays.

3. What is your daily order cut-off time?

Our order cut-off time is 04:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed the next business day.

4. Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States. There are no hidden shipping fees.

5. Which shipping carriers do you use?

We work with trusted U.S. carriers such as USPS, UPS, and FedEx. The carrier used depends on your location and package requirements.

6. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number and tracking link. Please allow up to 24 hours for tracking updates to appear.

7. What should I do if my package is marked as delivered but I didn’t receive it?

First, verify your shipping address and check around your property or with neighbors. If you still cannot locate the package, contact the shipping carrier with your tracking number. If the package is declared lost, contact our support team for assistance.

8. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other secure payment methods available at checkout.

9. In what currency are prices charged?

All prices and transactions are processed in USD (United States Dollar).

10. Is my payment information secure?

Yes. We use SSL encryption and secure third-party payment processors to protect your personal and financial information. We do not store full credit card details on our servers.

11. Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect card details, expired cards, or bank security restrictions. Please verify your information or contact your bank for further assistance.

12. What is your return window?

We accept returns within 30 days of delivery for both defective and non-defective products, provided the item is new and unused.

13. Do you accept exchanges?

Yes. We accept exchanges within 30 days of delivery. Items must be returned in new condition and in their original packaging.

14. Are there any return shipping fees or restocking charges?

No. Return shipping is free, and we do not charge any restocking fees on approved returns.

15. How long does it take to receive a refund?

Once your returned item has been received and approved, refunds are processed within 7 business days to your original payment method. Processing times may vary depending on your bank.